Terms & Conditions
Get Doctor Second Opinion (GDSO)
Operated by NEXTPEAK SRLS
Last updated: August 2026
Effective date: August 2026
- About These Terms
These Terms & Conditions (“Terms”) govern your access to and use of the Get Doctor Second Opinion platform and the medical second-opinion coordination services provided by NEXTPEAK SRLS, trading as Get Doctor Second Opinion (“GDSO”).
By accessing the GDSO website, submitting a request for a second opinion, providing information for case assessment, or purchasing a GDSO service, you acknowledge that you have read, understood and agreed to these Terms.
If you do not agree with these Terms, you should not use the GDSO services.
These Terms apply exclusively to the GDSO Second Opinion Service.
GDSO does not provide medical treatment. These Terms do not govern any subsequent treatment, hospital admission, medical procedure or other healthcare service that may be arranged independently of the GDSO Second Opinion Service.
- Who We Are
The GDSO service is operated by:
NEXTPEAK SRLS
Trading as Get Doctor Second Opinion (GDSO)
Via Celso 35
73048 Nardò (LE)
Italy
VAT / Tax ID: IT 05477050750
Email: [email protected]
Website: www.getdoctorsecondopinion.com
For the purposes of these Terms:
● “GDSO”, “we”, “us” and “our” refer to NEXTPEAK SRLS trading as Get Doctor Second Opinion.
● “Patient”, “you” and “your” refer to the person requesting or using the GDSO service.
● “Specialist” means the qualified medical professional selected or facilitated through the GDSO service.
● “Medical Institution” means a hospital, university hospital, specialist centre or other healthcare institution participating in the GDSO network.
- The GDSO Second Opinion Service
GDSO provides a structured platform and coordination service through which patients may seek an additional medical opinion from an appropriately qualified medical specialist or participating healthcare institution.
The Second Opinion Service may include:
● case intake;
● collection and organisation of relevant medical documentation;
● specialist matching;
● secure transmission of relevant medical information;
● coordination of communications;
● remote medical consultation, where included;
● specialist review of submitted medical records;
● preparation and delivery of a written second-opinion report.
The exact scope of the service is communicated to the Patient before purchase.
- Service Fee
The standard fee for the GDSO Second Opinion Service is:
€1,500
The applicable price will be clearly displayed on the GDSO website before the Patient completes the purchase.
Unless expressly stated otherwise, the €1,500 fee relates solely to the GDSO Second Opinion Service.
The fee does not include:
● medical treatment;
● hospital admission;
● surgery or other medical procedures;
● medication;
● diagnostic tests;
● travel;
● accommodation;
● treatment coordination;
● services provided independently by hospitals or other healthcare providers.
Any separate service or cost is subject to its own terms and agreement.
- GDSO Is Not the Medical Provider
GDSO is a platform and coordination service.
GDSO does not itself:
● diagnose medical conditions;
● prescribe medication;
● determine medical treatment;
● perform medical procedures;
● provide emergency medical care;
● replace the Patient’s treating physician;
● exercise clinical control over independent medical Specialists.
The medical second opinion is provided by the relevant qualified Specialist or Medical Institution.
The Specialist or Medical Institution remains independently responsible for its clinical assessment, professional medical opinion, diagnosis and recommendations.
- Independent Medical Judgment
The medical opinion facilitated through GDSO is based on the professional judgment of the relevant Specialist or Medical Institution.
GDSO does not direct, modify or guarantee the content of a medical opinion.
The Specialist remains professionally independent in forming clinical conclusions and recommendations.
Nothing contained on the GDSO website, in communications from GDSO or in the administrative coordination of a case constitutes a medical diagnosis or treatment recommendation issued by GDSO.
- No Emergency Medical Service
GDSO is not an emergency medical service.
The GDSO service must not be used for urgent or life-threatening medical situations.
If you are experiencing a medical emergency, you should immediately contact your local emergency medical service or seek appropriate emergency medical care.
GDSO does not guarantee immediate access to a Specialist.
The Second Opinion Service is intended for planned medical review and is not a substitute for emergency medical care or ongoing medical supervision.
- Requesting a Second Opinion
To request a Second Opinion, you may be required to provide information necessary to understand and process your case.
This may include:
● personal and contact information;
● medical history;
● diagnosis or suspected diagnosis;
● medical reports;
● diagnostic imaging;
● laboratory results;
● pathology;
● treatment history;
● other relevant medical documentation.
You are responsible for ensuring that the information you provide is, to the best of your knowledge, accurate, complete and current.
You should inform GDSO if relevant information changes after submission of your case.
Incomplete or inaccurate information may affect the Specialist’s ability to provide a meaningful second opinion.
- Specialist Matching
GDSO may assess the information provided and facilitate the selection of an appropriately qualified Specialist or Medical Institution.
Selection may take into account:
● medical specialty;
● clinical area;
● complexity of the case;
● expertise required;
● availability;
● geographic considerations;
● institutional or professional suitability.
GDSO does not guarantee that a particular Specialist will be available for every case.
The final clinical assessment remains the responsibility of the Specialist or Medical Institution.
- Medical Documentation
The Patient is responsible for providing medical documentation reasonably necessary for the requested Second Opinion.
GDSO may request additional documentation where reasonably necessary.
Where the documentation available is insufficient for a meaningful assessment, the Specialist may determine that:
● additional information is required;
● the opinion can only be provided with limitations; or
● a complete opinion cannot be provided.
GDSO does not guarantee that every submitted case will result in a definitive medical conclusion.
- Second-Opinion Report
Where a written report forms part of the purchased service, it will be prepared by the relevant Specialist or Medical Institution.
The content and level of detail may vary according to:
● the medical specialty;
● complexity of the case;
● documentation available;
● service purchased;
● professional judgment of the Specialist.
The report reflects the information available to the Specialist at the time of review.
The Specialist may recommend further examination, diagnostic testing, consultation or other medical assessment where clinically appropriate.
- Remote Consultation
Where a remote consultation forms part of the purchased service, GDSO will coordinate the consultation with the relevant Specialist.
The Patient is responsible for:
● attending at the agreed time;
● providing accurate contact information;
● having an appropriate internet connection;
● having a suitable device;
● being available for the scheduled consultation.
Where a consultation cannot take place because of technical problems outside GDSO’s reasonable control, the parties may arrange a reasonable alternative appointment.
- Formation of the Service Contract
The Patient may submit an enquiry without creating a contractual obligation.
A contract for the Second Opinion Service is formed when:
- the Patient selects the Second Opinion Service;
- the applicable price and service information have been presented;
- the Patient accepts these Terms;
- any required consent or acknowledgement has been provided; and
- payment of the applicable fee has been successfully completed.
GDSO may decline a request before accepting the case where, for example, an appropriate Specialist cannot reasonably be identified or the requested service falls outside the scope of GDSO.
- Payment
The Second Opinion Service fee is €1,500.
Payment must be completed using the payment method made available by GDSO.
Payments may be processed through Stripe.
The Patient is responsible for providing accurate payment and billing information.
The service will normally begin only after payment has been successfully received and the required information and consents have been provided.
- Right of Withdrawal
Where the Patient qualifies as a consumer under applicable law and the contract is concluded at a distance, the Patient generally has a statutory 14-day right of withdrawal, unless a statutory exception applies.
For a service contract, the withdrawal period generally begins on the day the contract is concluded.
The Patient does not have to provide a reason for exercising the withdrawal right.
Nothing in these Terms limits any mandatory statutory consumer right.
- Early Commencement of the Second Opinion Service
Because the Second Opinion Service may involve specialist work, medical-record review and case coordination before the expiry of the 14-day withdrawal period, the Patient may expressly request that GDSO begin performing the service before the withdrawal period has expired.
Where this occurs, the Patient will be asked to provide an explicit request for early commencement.
The Patient will also be informed that, if they subsequently exercise their withdrawal right after performance has begun, they may be required to pay a proportionate amount for the service already performed up to the time GDSO receives the withdrawal notice, in accordance with applicable law. (EUR-Lex)
The amount payable will reflect the proportion of the contracted service actually performed and will not operate as a cancellation penalty.
- Completion of the Service and Withdrawal
Where the Second Opinion Service has been fully performed following the Patient’s prior express request to begin performance during the withdrawal period, and the Patient has acknowledged the applicable legal consequences, the statutory right of withdrawal may cease upon full performance of the service, to the extent permitted by applicable law. (EUR-Lex)
For this purpose, completion may include delivery of the agreed written second-opinion report and completion of any consultation or other service component expressly included in the purchased service.
The precise effect of withdrawal will always be determined by the mandatory consumer-protection law applicable to the Patient.
- Cancellation Before Service Commencement
If the Patient cancels before GDSO has commenced substantive performance of the Second Opinion Service, and the Patient is entitled to cancel under applicable law, GDSO will refund the amount received, subject to any legally applicable exceptions.
Where the Patient has a statutory right of withdrawal, the refund will be processed in accordance with applicable law.
- Cancellation After Service Commencement
If the Patient exercises a statutory withdrawal right after expressly requesting that the Second Opinion Service begin during the withdrawal period, GDSO may retain or charge only the proportionate amount corresponding to the service actually performed up to the time the withdrawal notice is received, to the extent permitted by applicable law. (EUR-Lex)
The calculation will be based on the €1,500 total service price and the proportion of the contracted service actually completed.
GDSO will not impose an arbitrary cancellation penalty.
- How to Cancel or Exercise the Withdrawal Right
A cancellation or withdrawal request should be sent to:
The Patient may clearly state that they wish to withdraw from or cancel the Second Opinion Service.
No particular wording is required, provided that the communication clearly expresses the Patient’s decision to withdraw.
Where required by applicable consumer law, GDSO will also make available the relevant standard withdrawal information or form.
The withdrawal notice is effective when communicated to GDSO within the applicable statutory period.
- Refunds
Where a refund is due, GDSO will process the refund within the period required by applicable law.
Where the Patient validly exercises the statutory right of withdrawal before or during performance, any amount retained will be limited to the amount legally attributable to the service already performed, where applicable.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed or required by law.
- Where GDSO Cannot Provide the Service
If GDSO accepts payment but subsequently determines that it cannot reasonably provide the requested Second Opinion Service, for example because an appropriately qualified Specialist cannot be identified, GDSO will inform the Patient.
Where the service cannot be provided at all, GDSO will refund the amount paid for the service that cannot be delivered, subject to applicable law.
Where an alternative Specialist or reasonable alternative service is available, GDSO may offer this to the Patient for consideration.
The Patient will not be required to accept an alternative service.
- No Guarantee of a Particular Medical Outcome
GDSO does not guarantee that the Second Opinion will:
● confirm an existing diagnosis;
● change an existing diagnosis;
● recommend a different treatment;
● identify a previously unknown condition;
● result in a particular medical outcome.
The purpose of the Second Opinion is to provide an additional professional medical perspective.
The Patient remains responsible for deciding how to act upon the medical information received and should discuss the Second Opinion with their treating physician or another appropriately qualified healthcare professional.
- Patient Responsibilities
The Patient is responsible for:
● providing accurate and complete information;
● providing relevant medical documentation;
● informing GDSO of material changes;
● attending scheduled consultations;
● following applicable administrative instructions;
● obtaining appropriate medical care;
● making their own medical decisions.
The Patient should not delay necessary medical care while waiting for a Second Opinion.
- Privacy and Medical Information
The processing of personal and health information in connection with GDSO is governed by the GDSO Privacy Policy.
The Privacy Policy explains how NEXTPEAK SRLS processes personal and health information, including:
● collection;
● use;
● sharing;
● security;
● international transfers;
● retention;
● data-protection rights.
Where required, the Patient must provide separate consent or authorisation for the processing and transfer of health information.
The applicable Data Protection / GDPR Patient Information and Consent documentation forms part of the GDSO data-protection framework.
- Confidentiality
GDSO applies appropriate technical and organisational safeguards to information relating to Patient cases.
Information may be shared where reasonably necessary to:
● provide the requested Second Opinion;
● communicate with the relevant Specialist or Medical Institution;
● operate authorised technical services;
● comply with legal obligations;
● protect legal rights and legitimate interests.
Further information is provided in the Privacy Policy.
- Intellectual Property
Unless otherwise stated, intellectual property relating to the GDSO website and platform belongs to or is licensed to NEXTPEAK SRLS.
This may include:
● website content;
● text;
● graphics;
● logos;
● trademarks;
● software;
● platform design;
● documentation;
● databases;
● processes and materials.
The Patient may use GDSO materials for their intended personal purpose.
GDSO materials may not be reproduced, distributed, commercially exploited or modified without prior written permission.
A medical report supplied to a Patient may be shared by the Patient with their healthcare professionals as appropriate.
- Third-Party Service Providers
GDSO may use independent third-party providers for operational and technical functions, including:
● payment processing;
● CRM;
● secure medical-document transmission;
● communications;
● video consultation;
● hosting;
● cybersecurity;
● technical infrastructure.
Where required by law, appropriate contractual and data-protection safeguards will apply.
Further information is provided in the Privacy Policy.
- Third-Party Websites
The GDSO website may contain links to external websites or resources.
Such websites are operated independently and are governed by their own terms and privacy policies.
GDSO does not control and is not responsible for independent third-party websites.
- Limitation of Liability
To the maximum extent permitted by applicable law, GDSO is not responsible for:
● the independent clinical judgment of a Specialist;
● the diagnosis or recommendations contained in a medical opinion;
● medical treatment provided by another healthcare professional or institution;
● medical outcomes resulting from decisions made by the Patient or healthcare providers;
● delays caused by incomplete documentation;
● failures of third-party technical services;
● circumstances outside GDSO’s reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing excludes liability for fraud, wilful misconduct or other liability that cannot lawfully be excluded or limited.
Mandatory consumer rights remain unaffected.
- Force Majeure
GDSO is not responsible for failure or delay caused by circumstances beyond its reasonable control.
Such circumstances may include:
● natural disasters;
● war;
● civil unrest;
● government restrictions;
● epidemics or pandemics;
● major infrastructure failures;
● telecommunications failures;
● cybersecurity incidents;
● widespread technical failures;
● interruption of essential third-party services;
● unexpected unavailability of medical Specialists or Medical Institutions.
GDSO will make reasonable efforts to minimise the impact of such circumstances.
- Suspension or Refusal of Service
GDSO may suspend or refuse access to the service where reasonably necessary to:
● protect platform security;
● prevent misuse;
● comply with legal requirements;
● address fraudulent activity;
● protect GDSO, Specialists or other users;
● manage situations in which the requested service cannot lawfully or safely be provided.
Where reasonably possible, GDSO will inform the Patient of the relevant reason.
- Complaints
Complaints concerning the GDSO service should initially be addressed to:
GDSO will review complaints and seek to resolve them within a reasonable period.
Complaints concerning the independent clinical judgment of a Specialist or Medical Institution may need to be addressed directly to the relevant medical professional or institution.
- Governing Law and Consumer Rights
These Terms are governed by the laws of Italy, without prejudice to mandatory consumer-protection provisions applicable in the country where the Patient resides.
Where the Patient qualifies as a consumer, nothing in these Terms prevents the Patient from exercising mandatory rights or bringing proceedings before a competent court or authority available under applicable law.
- Changes to These Terms
GDSO may update these Terms to reflect:
● changes to the Second Opinion Service;
● changes in technology;
● changes in applicable law;
● changes in operational requirements;
● changes in the Specialist network.
The current version will be published on the GDSO website with the applicable “Last updated” date.
Where legally required, material changes will be communicated to affected users.
- Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, it will be modified or interpreted to the minimum extent necessary to make it enforceable where legally possible.
The remaining provisions will remain in full force and effect.
- Entire Agreement
These Terms, together with:
● the applicable service description;
● the GDSO Privacy Policy;
● the Data Protection / GDPR Patient Information and Consent documentation;
● the Medical Disclaimer;
● the Cookie Policy;
form the principal contractual and informational framework governing the Patient’s use of the GDSO website and Second Opinion Service.
Where specific written service terms expressly differ from these Terms, the specific terms will apply to the extent of the inconsistency.
- Contact
For questions concerning these Terms or the GDSO Second Opinion Service:
NEXTPEAK SRLS
Trading as Get Doctor Second Opinion (GDSO)
Via Celso 35
73048 Nardò (LE)
Italy
Email: [email protected]
Website: www.getdoctorsecondopinion.com
Telephone: +39 334 890 6466
Last updated: August 2026